How-to
Checking a sent email in the Outbox
In short
The Outbox lists every email your academy sent and what happened to it, so you can find out why one did not arrive.
Open Communications, then Outbox. The top shows Sent, Delivered, Failed, Bounced and Marked as spam.
Pick a time range, then narrow the list with the status and email type filters.
Type a person's email or a subject in the search box.
Click the recipient to see what was sent, when, and why it failed if it did.
Good to know
Notes at the top flag anything that needs attention, such as failed emails or many bounces.
A very recent email can still say Sent. Delivered appears once the mail system reports back.
Export CSV downloads the emails that match your filters.
To see every email for one person, open them in Users and click the Emails tab.