Fix it
Emails are not arriving: checklist
In short
Start with the Outbox, then check your Email Settings switches, the address and the spam folder.
Still stuck? Open the email in the Outbox and send the reason shown there to TEACHNIQ support.
Look in the Outbox: open Outbox, search the person's address and click the row. It shows what happened and, if something went wrong, why.
Is it switched on?: in Email Settings, check the Send all notifications switch and that email's own toggle. A switched-off email shows as Skipped in the Outbox.
Failed or bounced: Failed shows the reason. Bounced means the address could not receive it, so correct the address on the person's page.
Spam folder: if the Outbox says Delivered, ask the person to check spam or junk.
Timing: course expiry and live session emails go out on a schedule, twice a day, so they can arrive up to a day later.
Free trial: a trial allows 10 emails a day by default. Over that you see "Trial limit".
Send a test: Send me a test of each on Email Settings sends every email that is on to your own inbox.